Forgetting the login password of your HIKVISION NVR or DVR doesn’t mean you're locked out forever. Thanks to the Hik-Connect app, users can quickly and securely reset their device password remotely—no need for physical access to a reset button or emailing support.
In this guide, we’ll walk you through the exact steps to reset your NVR/DVR password using the Hik-Connect mobile app, ensuring your system remains accessible and secure.
✅ Prerequisites Before You Begin
Before proceeding, make sure the following requirements are met:
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Your Hik-Connect app version is 4.3 or higher
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The device is a supported HIKVISION DVR or NVR model
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The device has already been added to your Hik-Connect account
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You are logged in with the same account that was used to bind the device
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The device does not need to be online on Hik-Connect for this process to work
⚠️ Note: Some models or firmware versions may not support this feature. Always ensure your firmware is up to date.
🔄 Step-by-Step: Resetting Your Password via Hik-Connect
📍 Step 1: Start on the NVR/DVR Device
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Go to the login screen of your NVR/DVR interface
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Click “Forget Password”
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Choose “Verify by Hik-Connect”
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A QR code will appear on the screen – keep it visible for scanning in the next step
📱 Step 2: Use the Hik-Connect App
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Open the Hik-Connect app on your mobile phone
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Go to More → Reset Device Password
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Scan the QR code displayed on the NVR/DVR using the app
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The app will display a verification code after successful scan
🔑 Step 3: Complete the Reset on the Device
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Go back to your NVR/DVR screen
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Enter the verification code from the app into the prompted field
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Click “OK”
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Set a new password for the device
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Login again using the newly created password—your system is back in action
🧠 Important Notes
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If the device has not been added to your Hik-Connect account, the “Verify by Hik-Connect” option will not appear.
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If the device is already bound to another account, the reset process will fail and the app will notify you that the QR code is invalid.
📌 To avoid issues, always ensure:
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You are using the correct Hik-Connect account
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The device is properly linked before attempting a reset
🚀 Why This Method Matters
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Fast recovery: No need to contact support or perform a factory reset
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Remote access: You don’t have to be on the same network
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Security maintained: Account binding ensures only authorized users can reset the password
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Ideal for integrators: Enables easier remote support for multiple clients
🏁 Conclusion
Using the Hik-Connect app to reset your HIKVISION NVR or DVR password is one of the simplest and most secure ways to regain access. With just a few steps and your mobile device, you can create a new password and continue monitoring without disruption.
Always ensure your devices are linked to your own Hik-Connect account, and keep your app and firmware updated for the best experience.